Customer Support Dialogue Arenas
Escalation, empathy training, and response time reduction. Train support agents to manage severe customer complaints, SLA outages, and empathy loops. Refine de-escalation scripts and response times in simulated voice arenas.
Simulation Drill Catalog
Standard scenario blueprints for Customer Support simulated training.
Severe Outage De-escalation
An enterprise customer calls shouting about an active system outage that violates their SLA. Agents must calm the user and offer direct updates.
Refund Policy Dispute
A user demands a full refund on a non-refundable custom plan. Agents must explain terms clearly without damaging customer relationships.
Account Cancellation Retention
A subscriber calls to cancel their contract immediately due to high cost. Agents must search for underlying issues and offer retention playbooks.
Core Competency Framework
What Dehurdle automatically evaluates during simulated dialogues.
Empathy & Stress Cadence
Monitor speaking volume peaks and conversational overlap to ensure agents listen actively and speak calmly under pushback.
Strict SLA Compliance
Grade agents on how quickly they identify SLA categories and route technical issues to appropriate engineering groups.
Retention Playbook Use
Train agents to introduce tailored discount programs or onboarding help before processing cancellations.
Integrations & API Directory
Sync simulated dialogue scorecards directly to your LMS and user dashboards.
Enterprise-Grade Integrations
Connect Dehurdle seamlessly with your workspace identity providers, Slack channels, webhooks, and communication hubs.
WorkOS SSO & Provisioning
Deploy secure Single Sign-On (SAML & OIDC) across your company. Sync user seats automatically via SCIM directory integrations.
Slack Coaching Channels
Deliver custom Lumi AI coaching tips, call scorecard digests, and daily micro-practice reminders straight to your team's Slack channels.
Transactional Email Scorecards
Receive instant post-drill scorecard breakdowns, weekly skill summaries, and practice streak updates directly in your inbox.
REST API & Webhooks
Programmatically upload custom knowledge bases, manage organization seats, and receive webhooks for real-time scorecard notifications.
Configure Custom Scenarios for Your Team
Work with a Dehurdle consultant to map your competency playbooks into custom scenarios.