Terms of Service

1. Agreement to Terms

Welcome to Dehurdle. These Terms of Service (“Terms”) establish a binding legal agreement between you (“You” or “User”) and Thriving Billions Private Limited (“Dehurdle”, “we”, “us”, or “our”), governing your usage of our website, platform dashboards, live voice simulations, and AI coaching systems (collectively, the “Services”).

By signing up for an account, accessing dashboard features, or starting a voice simulation, you agree to comply with and be bound by these Terms and our Privacy Policy. If you do not agree, you must immediately cease using the Services.

If you are entering into these Terms on behalf of an enterprise entity, corporation, or L&D department, you represent that you hold the legal authority to bind that entity. In such context, “You” applies to the contracting organization and all employees provisioned with dashboard seats.

2. User eligibility & account management

The Services are intended strictly for professional development and corporate training. You must be at least 18 years old to create an account.

You agree to provide accurate and complete information when registering an account, including valid corporate identifiers. You are solely responsible for safeguarding your login credentials (including corporate single sign-on credentials) and for all actions occurring under your workspace domain.

3. Subscriptions, payments & ledger credits

Usage of the platform is managed through plans, passes and minute balances:

• Plans: Dehurdle offers a Free plan, a Pro pass for individuals, and plans for teams and organizations. Current prices and what each plan includes are shown on the pricing page.
• Pro pass: Each Pro payment buys a 30-day or 1-year pass. A pass does not renew automatically: when it ends, your account moves to the Free plan unless you buy another pass. A pass bought before the current one ends is added to the end of it. You can pause Pro for 1, 2 or 3 months; while it is paused your account is on the Free plan, and when the pause ends Pro resumes with the days and minutes it had left.
• Practice minutes: Each practice call, and each reply from the AI coach, uses minutes from your balance. On the Free plan and Pro, plan minutes reset when your next monthly minutes arrive and unused plan minutes do not roll over. Organizations hold minutes in a prepaid organization balance, refilled as their contract sets out, which can include rollover.
• Top-ups: Minute top-ups are added to your balance straight away, are used after your plan minutes, and never expire.
• When minutes run out: If your balance reaches zero, practice calls are paused until minutes are added through a top-up or your next monthly or contract refill.
• No refunds: Subscription fees, passes, minute packages, and top-up payments are non-refundable. Unused minutes do not carry cash value.

4. Intellectual property & Acceptable Use Policy (AUP)

Dehurdle retains all rights, titles, and interests in the Services. This includes but is not limited to: persona temperament matrices, competency framework definitions, speaking-pace and pause analysis, Lumi coaching responses, core proprietary software, custom SVGs/logos, and interface designs.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access our platform dashboard for internal training purposes. You are strictly prohibited from:

• Reverse-engineering our voice synthesis configurations or AI coaching architectures.
• Executing prompt injection, jailbreaking, or adversarial payload attacks against our live AI personas or backend models.
• Extracting voice logs, transient audio streams, or transcript feeds to train separate Large Language Models (LLMs) or generative voice synthesis engines.
• Using Dehurdle audio streams to build unauthorized voice-cloning or speech generation models.
• Bypassing session locks, rate limit controls, or transcript security gates.

5. Generative AI disclaimer & EU AI Act transparency

Dehurdle simulations utilize state-of-the-art generative language and voice synthesis models. Under Article 50 of the EU AI Act (effective August 2026), you are hereby informed that all conversation partners during simulations are synthetic AI personas (such as Lumi) designed programmatically to simulate real-world call dynamics.

AI outputs are for training and capability-building purposes only. They do not constitute formal legal, financial, compliance, or medical advice. Dehurdle does not guarantee that scoring improvements will translate directly to specific client outcomes or performance metrics.

Acceptable use and the EU AI Act: The Services are intended strictly for educational, self-directed practice, and skill-building purposes. You agree that the Services, including simulation scorecards and L&D competency reports, must not be used as the sole or primary basis for high-stakes employment decisions, including hiring, termination, promotions, or performance-based disciplinary actions under EU AI Act Annex III standards.

6. Limitation of liability

To the maximum extent permitted by applicable law, in no event shall Dehurdle or Thriving Billions Private Limited be liable for any indirect, special, incidental, punitive, or consequential damages arising out of your access to the Services.

Our maximum aggregate liability for any claim related to the Services shall not exceed the total fees paid by you or your organization to Dehurdle during the three (3) months preceding the event giving rise to the claim.

7. Governing law & dispute resolution

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any dispute arising out of or in connection with these Terms shall be resolved through binding arbitration in Mumbai, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in English.